Frequently asked questions
What is PayByCar?
PayByCar is a fast, secure and easy way to pay for services like gas fill-ups, drive thru pick-ups, etc. from the comfort of your car. We are bringing proven electronic toll technology to your everyday drive-up transactions.
What do I need to sign up for PayBycar?
You need a toll transponder (like E-ZPass), a credit card and a smartphone.
How can I sign up for PayByCar?
You can sign-up by clicking on the sign in button
Is a PayByCar account the same as an E-ZPass account?
No. Your PayByCar account and E-ZPass account are not the same.
What is a non-tolling account?
It is an account where you can link your toll transponder (like E-ZPass) with a credit or debit card of your choice and use it for any kind of non-tolling transactions. Examples include filling up with gas, drive-thrus, car washes, etc. Just like you have a tolling account with E-ZPass, you can create a non-tolling account with PayByCar.
Where can I find my E-ZPass transponder number?
How can I add a credit/debit card to my profile?
Can I have multiple credit cards on my profile?
No. You can save only one credit/debit card on your profile. We will be launching multi-card support soon. Expect an update from us soon.
Can I add my credit card to my profile at the time of transaction?
Where is PayByCar service available today?
PayByCar service is LIVE at Alltown Mobil gas station at 130 Turnpike road (east bound), Westborough MA.
How can I use PayByCar at a gas station today?
What can I do if I enter the wrong pump number? Will I be able to cancel the transaction?
How do I know if PayByCar service is available near me?
PayByCar will send you emails notifying any expansions of our services.
Will I get email confirmation for my fill-up?
Yes, you will get an e-receipt in your email after the transaction is complete. You can also access your transaction history from your PayByCar profile.
You can always reach us at firstname.lastname@example.org
Why did I get "Payment authorization unsuccessful" message when I tried to activate a pump?
How can I change the email address on my PayByCar profile?
Can I add multiple drivers on a single PayByCar profile?
Can I use my loyalty card with my PayByCar transactions?
No. PayByCar transactions are separate and do not accrue loyalty points.
I did enroll in the PayByCar program and I have my E-ZPass transponder mounted on my windshield but I did not get a SMS message on arriving at the site. Why?
Some possible reasons why you are not getting the on-arrival SMS message include: